Frequently Asked Questions
Everything you need to know about your Tonerider experience.
What is the typical shipping time for international orders?
International orders generally arrive within 7 to 14 business days, depending on the destination country and customs processing times.
Do you offer a warranty on electronic components?
Yes, all Tonerider hardware and electronics come with a 2-year limited warranty covering manufacturing defects and component failure under normal use.
What is your return policy for opened items?
We accept returns within 30 days of purchase. However, electronic components that have been soldered or modified are not eligible for a full refund unless they are found to be defective.
Are your pickups and parts compatible with all guitar brands?
Our products follow industry-standard dimensions. We provide detailed wiring diagrams and measurement specifications on each product page to ensure compatibility with your specific instrument.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the carrier's portal to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.